‘TO THE LINE’ SERVICE One of my absolute pet peeves is wine glasses with lines on them.  Or emblems, or anything that dictates a maximum pour.  Apart from the fact…

THE ART OF LISTENING Larry King once said “I remind myself every morning: nothing I say this day will teach me anything.  So if I’m going to learn, I must…

A few years ago I was involved in some Mystery Shopping with a fabulous client. They are a huge business turning over a lot of money, but they employed us…